02920 799886 | 01792 931239

News

Latest news from the SMART Referral Centre. Links will take you to our Facebook page. 

SMART Specialist Veterinary Referrals
SMART Specialist Veterinary Referrals4 weeks ago
We would like to share a little news with you about our sponsorship of the Conservation Lower Zambezi and their anti poaching dogs.

Conservation Lower Zambezi (CLZ) is a grassroots NGO based in the Lower Zambezi, working alongside the local wildlife authority – the Department of National Parks and Wildlife (DNPW), to protect the incredible wildlife of the area.
On 11th March two new working dogs will arrive with CLZ in Lusaka and after months of organization and preparations, they can finally welcome our new chosen stars.

To read more about this exciting news click on the link below…
https://www.conservationlowerzambezi.org/working-dog-wonders-and-its-continuity/?fbclid=IwAR3XuLpLSwv09BYQvHTGPjLwvqkf3moJ3YlE2AXXz_0tWe_XD4YfqNoKv38
SMART Specialist Veterinary Referrals
SMART Specialist Veterinary Referrals4 weeks ago
HELLO FROM THE TEAM AT SMART!

Apologies for the radio silence since our last post. We have been rapidly trying to adjust to new ways of working, that will allow us to have much needed treatment input and to provide an ongoing pain management service to our patients, in what continues to be a very difficult time for all.
We are continuing to offer appointments at the clinic, in line with the attached information leaflet, alongside our remote telephone and video consultations, which have proved very successful to date.
We continue to miss our colleagues, clients and of course our patients. We hope everyone is staying safe and well and would again welcome any updates you are happy to share.
If you have any questions or concerns you can still reach us at the clinic on either of our contact numbers 02920 799886/01792 931239 at any time. Very best wishes from the SMART Team.
SMART Specialist Veterinary Referrals
SMART Specialist Veterinary Referrals2 months ago
IMPORTANT INFORMATION:

Following feedback received from our last post, dated 10/4/2020, we have produced the attached information leaflet clarifying the procedure we are following for all our appointments at the clinic. We are far from opening our doors as normal but are happy to be able to provide a pain management service for our patients during this difficult time. If you have any questions or concerns in relation to this, please do not hesitate to contact us at the clinic on 02920 799886/01792 931239 at any time. Very best wishes from the SMART Team.
SMART Specialist Veterinary Referrals
SMART Specialist Veterinary Referrals2 months ago
IMPORTANT UPDATE – GOOD NEWS:

We have today received updated guidelines from our governing body the RCVS (please see attached flow chart), that allows us to reopen our doors and continue to treat our patients. We will be doing this in strict adherence to the social distancing measures advised by the government and have produced a new risk assessment that will be followed for all appointments seen at the clinic, please see below.
We will be contacting all our clients for whom we have had to already cancel appointments, as soon as possible, and we will also continue to offer our remote service for those clients that need it.
If you have any concerns or questions in relation to this post, please do not hesitate to contact the clinic on 02920 799886/01792 931239.
We are very pleased to be able to start treating our patients again and want to thank you all for all your support and patience during this time.
Happy Easter to you all, from the SMART Team x

Risk Assessment
Novel Corona Virus Disease 2019 (COVID-19)
Summary: This risk assessment aims to document the measures the SMART Veterinary Clinic Ltd will implement to reduce the risks associated with the current outbreak of the COVID-19 virus, for our staff and clients, and to mitigate the impact to our current services and patient care.
Risks: Infection and cross-infection of COVID-19

CONTROL MEASURES TO BE FOLLOWED AT ALL TIMES:
IF YOU ARE CURRENTLY SHOWING ANY SYMPTOMS RELATING TO COVID-19 OR HAVE BEEN EXPOSED TO ANYONE INFECTED WITH THE VIRUS WE WOULD ASK THAT YOU DO NOT ATTEND THE CLINIC UNTIL THE ADVISED SELF-ISOLATION PERIOD IS COMPLETED;

• If possible, we would encourage only one owner to attend each appointment.

• When you arrive for your appointment, please call the clinic (details will be displayed on the clinic doors) to let us know you have arrived but DO NOT ENTER the clinic.

• A member of staff will then come out to meet you in the car park and use one of our leads, which will be disinfected between each patient, to bring them in to the clinic for their treatment.

• The Vet can then call you to obtain a history remotely (please bring a mobile phone with you to your appointment), and again at the end of the appointment with the treatment plan.

• Payments and follow up appointments can also be arranged remotely via telephone.

• If clients are asked to enter the building, either to enable treatment of certain patients or to discuss specific treatment plans with the Vet, we will ask you to strictly adhere to the following safety measures;
– You must thoroughly disinfect your hands on entry and exit to the building. Alcohol gel is available at the door to each clinic. We will also be providing gloves for clients to wear, after disinfecting their hands, whilst in the clinic. These can be disposed of on exit, a bin will be provided by each door.
– Please try to minimise touching anything within the clinic whilst in the building.
– SMART clinic staff will disinfect all surfaces and door handles after each appointment, including the handles on the entry/exit door to each clinic.
– Please adhere to the advised 2m social distancing guidelines at all times

This continues to be a very worrying and unsettling time for all and we hope that the above will help alleviate any concerns relating to attendance of appointments at the SMART Veterinary Clinic Ltd.

If, however you are concerned about anything, contained or not contained, within this document please do not hesitate to contact us directly at the clinic on the clinic numbers;
02920 799886 / 01792 931239.
SMART Specialist Veterinary Referrals
SMART Specialist Veterinary Referrals2 months ago
WE ARE STILL HERE FOR YOU:
We want to assure all our clients that we are still here should you need us.
We are currently running emergency appointments from our Swansea clinic and have also set up facilities to support remote consultations via telephone and video calls.
We have introduced these remote consultations this week and they have been extremely successful, we are hoping to share some reviews with you as soon as possible.
If you are concerned about your pets treatment at all, please do not hesitate to contact us and we can arrange an appropriate appointment where needed. Our phones are continuing to be manned 24 hours a day.
We are still working hard to contact all clients with upcoming appointments which may now be cancelled, we appreciate your continued patience with this. If you have any doubt about booked appointments at SMART please call us on either of the clinic numbers to check beforehand.
02920 799886/01792 931239.

We continue to miss all of our patients and clients and would welcome any updates, pictures etc that you may like to share here to help keep us all smiling!
We hope everyone is keeping safe and well and look forward to seeing you all again as soon as possible.

Very best wishes,
The SMART Team x
SMART Specialist Veterinary Referrals
SMART Specialist Veterinary Referrals2 months ago
CLIENT INFORMATION:
In these difficult times we would just like to reassure our loyal clients that we are still here for them. Our phone is manned 24hrs a day and Lowri is offering a restricted service from the Swansea clinic. This is being run in accordance with RCVS guidelines and following the guidelines on social distancing. Whilst not ideal it does allow us to provide an ongoing Pain management service for patients whose welfare would otherwise be compromised. We are also able to offer both phone and video consultation if required. Please contact the clinic on 02920 799886/01792 931239 if you need us.
Very best wishes from the SMART team x