SMART Veterinary Clinic Ltd Privacy Notice
This privacy notice sets out what happens to any personal information you share with us, or any that we may collect from or about you. It applies to all the products and services we provide where we collect your personal information.
1. The SMART Veterinary Clinic Ltd and our Data Protection Officer
We are the The SMART Veterinary Clinic Ltd, Heol Dulais, Birchgrove, Swansea SA7 9LH and 8 Waterside Business park, Lamby Way, Cardiff CF3 2ET. We are a data processor and controller of your personal information. We have a dedicated Data Protection Officer (DPO). You can contact our DPO by writing to the above Swansea address, marking your correspondence for the attention of the DPO, or by using the contact us link.
2. What sort of personal information about you do we process and control?
Your personal contact details, such as name, address, date of birth, home, work and mobile phone numbers and your e mail address. Records of your contacts with us, such as phone calls, e mails and social media messages. Records of how and when you use our services.
Your account details with us, including records of your pets, their treatment history, your primary care vet, any insurance cover you may have for your pets and details of how you make payments to us.
3. How do we collect your personal information?
From you directly when you register with us and as you continue to use our services. From your referring vet during the referral process.
From your pet insurance provider. From you directly when you contact us via this website.
4. What do we use your personal data for?
To create, maintain and manage your client account with us.
To create, maintain and manage your patient records with us including details of treatments carried out and services offered along with charges to your account and payments received.
To comply with our legal, professional and regulatory obligations to you and your pets during and after the provision of our goods and services.
To monitor and record our communications with you and our staff.
For identification purposes when we communicate with other professionals, such as your referring vet, other veterinary specialists or your pet insurance provider
5. What are the legal grounds on which we process and control your personal information?
Where it is necessary for us to provide you with our products and services, such as creating and maintaining client, patient and account records.
When it is in our legitimate interests to do so, for example for the management and audit of our business operations or for analysis and improvement of our service to our clients.
To comply with our legal and regulatory obligations.
6. When do we share your personal information with other organisations for the purposes listed above?
When necessary during communications and consultation with other veterinary professionals or pet insurance providers.
When legitimately required to do so by government and regulatory bodies.
When necessary with organisations or businesses that provide services to us such as IT software and maintenance providers, management software and hosting providers, information storage, backup and server providers and with debt recovery agencies.
7. What we will not do with your personal information.
We will not transfer your personal information outside the European Economic Area.
We will not pass your personal information to any third parties for the purposes of market research, direct marketing or any other sales activities.
8. Do you have to share your personal information with us?
We are unable to provide our products and services to you if you do not provide us with required personal information, where personal information is requested but not required we will make this clear to you.
9. How long is your personal information kept by us?
We will keep your personal information for as long as we provide goods and services to you, for as long as we have a reasonable business need and for any proscribed retention periods to comply with our legal and regulatory requirements.
10. What are your rights under data protection laws?
- You have a right of access to a copy of the information held by us comprised in your personal data;
- You have a right to object to processing that is likely to cause or is causing damage or distress;
- You have a right to prevent processing for direct marketing;
- You have a right to object to decisions being taken by automated means;
- You have a right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed; and
- You have a right to claim compensation for damages caused by a breach of the laws.
11. Changes to this privacy notice.
We may change this privacy notice from time to time in order to reflect changes in legislation or in our privacy practices and policy.
12. Contact us
If you have any questions about this privacy notice, or you wish to contact our DPO you can do so using the contact information at the beginning of this document.
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